PitchTAC Docs

Troubleshooting

Use this page when a watch is not receiving, discovery fails, or a live session drops unexpectedly.

01Watch not receiving signals02Connection drops during a session
01

Watch not receiving signals

Verify the watch shows "connected" status on the player in-game screen. Check that the PitchTAC watch app is installed and running.

  1. 1

    Confirm connection state in the app

    Verify the watch shows "connected" status on the player in-game screen. Check that the PitchTAC watch app is installed and running.

  2. 2

    Check that the watch app is installed and running

    Verify the watch shows "connected" status on the player in-game screen. Check that the PitchTAC watch app is installed and running. Restart both the iPhone app and the watch app. For persistent issues, delete and reinstall the watch app.

  3. 3

    Restart and re-invite if needed

    Verify the watch shows "connected" status on the player in-game screen. Check that the PitchTAC watch app is installed and running. Restart both the iPhone app and the watch app. For persistent issues, delete and reinstall the watch app.

Before You Move On

  • Bluetooth and local connectivity are still enabled
  • Coach sees the device in the connected list
  • A fresh test signal was attempted before re-invite

Reference

Product screenshot.

Apple Watch showing the current pitch signal and inning during a live session
02

Connection drops during a session

Enable Do Not Disturb on both devices (recommended for all games). Stay within Bluetooth range (approximately 30 feet / 10 meters).

  1. 1

    Reduce preventable interruptions

    Enable Do Not Disturb on both devices (recommended for all games). Stay within Bluetooth range (approximately 30 feet / 10 meters). If disconnected, the app will automatically attempt to reconnect for up to 5 minutes.

  2. 2

    Let reconnect run before rebuilding the session

    A reconnecting overlay appears: "Reconnecting to coach..." with a spinner. The app attempts to reconnect for up to 5 minutes. If the coach reappears, you're automatically re-approved and the game resumes. If reconnection times out, you'll see:

  3. 3

    Use rejoin if the timeout expires

    A reconnecting overlay appears: "Reconnecting to coach..." with a spinner. The app attempts to reconnect for up to 5 minutes. If the coach reappears, you're automatically re-approved and the game resumes. If reconnection times out, you'll see:

Field reality

At crowded sidelines, a known session code is usually more dependable than waiting for discovery to recover cleanly.

Reference

Short recording.